This Privacy Policy describes how بيت الشباب (“we”, “us”, or “our”) collects, uses, and discloses information in connection with your use of our mobile application قنينة (the “App”).

Information We Collect

We collect the following information when you use the App:

• Registration Information: When you register for the App, you provide us with your phone number, full name (first, second, third, last name), city, gender, date of birth, and phone number.
• Delivery Address Information: You can add delivery addresses to the App. This information includes the geocoordinates of the address, address name, street, and city.
• Device Location: We may access your device’s location while you are using the App in the foreground to help you save delivery addresses with better accuracy. You can enable or disable location services in your device settings.
• Profile Picture: You can optionally upload your profile picture to the App.
• Agent Tracking: You can see the agent’s location on the App while your order is being delivered.
• Communication: You can chat or call the agent through the App. To enable call functionality, we will require access to your microphone.
• Connected Devices: You can grant the App access to your connected devices to use Bluetooth or car audio while calling.

Use of Information

We use the information we collect to:

• Provide and improve the App and our services.
• Process and fulfill your orders.
• Deliver your cooking gas cans.
• Communicate with you about your orders and promotions.
• Respond to your inquiries and requests.
• Enhance your user experience.
• Personalize the App and our services for you.

Sharing of Information

We may share your information with third-party service providers who help us operate the App and provide our services. These service providers are obligated to use your information only to perform the services they are contracted to provide and are prohibited from using your information for any other purpose.

We may also disclose your information if required by law or to protect the rights, property, or safety of us or others.

Your Choices

You can access and update your registration information in the App settings.

You can control your device location settings and grant or deny the App permission to access your location.

You can choose not to upload a profile picture.

You can opt-out of receiving marketing communications from us.

Data Security

We take reasonable steps to protect the information you provide to us from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure. We cannot guarantee the security of your information.

Children’s Privacy

The App is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If you are a parent or guardian and you believe your child has provided us with information, please contact us. We will take steps to remove the information from our servers.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@qnina.iq

Effective Date

This Privacy Policy is effective as of May 20, 2024.